Complaints Officer

Descripción del puesto

Step into a rewarding 12-month fixed-term contract role offering a salary of £37,773, and the opportunity to make a real impact on tenant experience within a regulated housing environment based in Birmingham. This Customer Experience Officer position gives you the opportunity to manage end-to-end complaints, including both Stage 1 and Stage 2 cases, ensuring fair, timely, and compliant outcomes. You’ll take ownership of complex and sensitive complaints, working closely with colleagues across th…